Who is it for?
Who is HeppChat for?
HeppChat is for businesses whose customers write on WhatsApp, Instagram DM and Facebook Messenger, and who want an AI assistant to handle those messages from a single panel. Below: which businesses use it and how, and what to look at when choosing a WhatsApp assistant.
HeppChat is a fit for these businesses
The common thread: customers reach you by message, and you want an assistant to handle part of those messages on your behalf, by your rules.
Businesses selling products on Instagram and WhatsApp
From a clothing boutique to cosmetics, electronics, food, a pharmacy or a hardware store: whatever you sell, if stock, price, spec and shipping questions eat most of your day, HeppChat answers them from your catalog, records the sale that closes in chat as an order, and opens the payment link and shipping record from the same screen. No website required; you add products one by one or in bulk from a CSV file.
E-commerce solutionAppointment-based businesses
Hair and beauty salons, clinics, dentists, auto services, courses and consultants. HeppChat computes free slots from staff schedules, books the chosen slot into the calendar and sends reminders. No booking site or separate app needed.
Appointments solutionBusinesses that sell both products and services
A salon that also sells products, a pet shop that also takes grooming bookings, a hobby store that runs workshops. In HeppChat, orders and appointments live in the same panel; you switch on whichever module you need, or both.
Teams where more than one person answers messages
WhatsApp run from the owner's phone falls apart the moment a second person joins. In HeppChat every team member signs in with their own account, permissions are role-based, and the audit log records who took over which conversation. The iOS and Android app pushes waiting-customer alerts to your phone.
Businesses that bring in customers with Meta ads
Running click-to-WhatsApp ads without knowing which ad actually sells? HeppChat recognises the customer who came from an ad and attributes the sale to that ad. You set your ad budget on numbers, not guesses.
6 objective criteria for choosing a WhatsApp assistant
Whichever product you pick, ask these six questions; the answers show up in the contract and the panel, not in ad copy. HeppChat's answer is written under each one.
1.Official WhatsApp Business Platform, or a QR-code link?
Solutions that pair with your phone via QR stop when the phone is off; unofficial connections violate Meta's rules and can get the number blocked.
HeppChat connects through Meta's official WhatsApp Business Platform and is a Meta-verified Tech Provider. Your phone doesn't have to stay on.
2.Who keeps your number?
With some providers your number moves into their account; when you leave, you leave your number and history behind.
With HeppChat you don't hand over your number. The WhatsApp Business app on your phone keeps working and the panel sees the same line.
3.Is there a per-message or per-agent fee?
Per-message pricing makes the bill unpredictable as you grow; per-agent pricing punishes adding a teammate.
HeppChat charges no per-message fee and no per-agent fee; seats are included in the plan. Costs arise only if you start a bulk marketing send, and those are billed directly to your own Meta account.
4.How long does setup take, and who helps when you get stuck?
"Set up in five minutes" usually means "set it up yourself, and read the docs when you get stuck".
In HeppChat, setup takes a few steps in the panel: connect your number, enter your product or service list and your rules; no technical skills needed. We provide setup support at every step you get stuck on, and if you like, we test the first messages together.
5.Do you have to build a flow chart or rule tree?
A rule tree breaks on the first unexpected sentence from a customer and asks for a new branch for every new product.
In HeppChat there is no flow chart, rule tree or numbered menu to build. You describe your business, the AI assistant learns it; when asked something it doesn't know, it doesn't make things up, it hands over to your team.
6.Are bookings, orders and messages in one panel?
One tool for bookings, another for orders, a third for messages: three screens, three passwords, three invoices.
In HeppChat, WhatsApp, Instagram and Messenger messages, orders and appointments live in one panel; the team works from one place.
Frequently asked questions
- Who is HeppChat for?
- HeppChat is for small and mid-sized businesses whose customers write on WhatsApp, Instagram DM and Facebook Messenger, and who sell products or take bookings: any store or e-commerce brand selling anything from clothing to food, hair and beauty salons, clinics and dentists, auto services, courses, consultants, and any business where a team answers messages.
- I'm a small business. Is HeppChat too much for me?
- No. HeppChat scales by plan from a one-person shop to a team; setup is simple, setup support is there when you get stuck, and you try it free for 14 days. Even with a few messages a day, every unanswered message is a lost customer.
- I don't have a website. Can I use HeppChat?
- Yes. HeppChat does not require a website. You add products in the panel or via CSV and write your rules; customers write on WhatsApp, Instagram or Messenger and the assistant answers there.
- Which channels does it work on?
- WhatsApp, Instagram DM and Facebook Messenger. All three land in the same inbox; the same assistant answers and the same team takes over.
- Do I set HeppChat up myself?
- Setup is done in the panel and is simple: connect your WhatsApp number through the official platform, enter your product or service list and your rules. We provide setup support wherever you get stuck, and if you like, we test the first messages together.
Let's find the right module to start with
Describe your business in one sentence; orders, bookings or both, we'll decide together.