Terms of Service

These terms form the agreement governing use of the HeppChat service. By registering for or using the service you accept them.

1. Description of the service

HeppChat is a cloud-based software service (SaaS) that lets businesses manage customer messages arriving over WhatsApp, Instagram and Messenger from a single panel, generate automated replies and hand conversations over to a live support agent when needed.

2. Account and responsibility

• You are responsible for keeping your account credentials confidential and for all activity under your account.
• The information you provide must be accurate and up to date.
• Managing the permissions of the users you create in the panel is your responsibility.

3. Acceptable use

While using the service you may not:

• send unsolicited bulk messages (spam) or marketing messages without the recipient's consent,
• send misleading, unlawful, hateful or obscene content, or content infringing third-party rights,
• attempt to reverse engineer the service, overload it or bypass its security measures,
• attempt to access another store's data.

You must also comply with Meta's own policies (WhatsApp Business Policy, Meta Platform Terms, Instagram Platform Policy) in your use of WhatsApp Business, Instagram and Messenger. Breaching those policies may cause Meta to restrict your channel access; HeppChat is not responsible for that outcome.

4. AI output

Bot replies are generated by artificial intelligence and may contain errors. As the business, you are responsible for the accuracy and the commercial consequences (price, stock, commitments) of content sent to your customers. The panel provides means to constrain bot behaviour, add approval steps and switch automation off.

5. Fees

Subscription fees are charged in advance according to the selected plan. Meta's per-conversation charges, if any, are billed directly to your own Meta account and are separate from HeppChat fees. Price changes are announced at least 30 days in advance.

6. Service level

The service is provided “as is”; uninterrupted operation is not guaranteed. We aim to announce planned maintenance in advance. Outages in the WhatsApp/Meta infrastructure are beyond our control.

7. Data

Data belonging to the Store and its customers belongs to the Store. HeppChat processes it solely to provide the service; see the Privacy Policy for details. When you close your account you may request an export of your data.

8. Termination

You may end your subscription at any time. In case of a clear breach of these terms we may suspend or terminate your account; except for serious breaches, a warning is given first.

9. Limitation of liability

To the extent permitted by applicable law we are not liable for indirect damages or loss of profit; our total liability is limited to the subscription fees you paid in the 12 months preceding the claim.

10. Governing law

These terms are governed by the laws of the Republic of Türkiye; Turkish courts have jurisdiction over disputes.