Cookies and similar technologies (localStorage) store small pieces of data in your browser when you visit a site. This policy applies to heppchat.com.
No non-essential cookie is loaded before you consent. Until you do, no third-party measurement request is made on the site.
1. Categories we use
| Category | What is stored | Consent required? |
|---|---|---|
| Strictly necessary | Your cookie choice (`heppchat_consent_v1`) and — if you are signed in — your session data (`marketingToken`, `marketingUser`), kept in your browser's localStorage. | No — required to provide the service. |
| Analytics | Google Tag Manager / Google Analytics cookies (`_ga`, `_ga_*`, `_gid`). Measure which pages are viewed, in aggregate and anonymously. | Yes. |
| Marketing | Google Ads conversion measurement cookies and the Meta Pixel (`_fbp`, `_fbc`), used to measure advertising performance and to show interest-based ads. | Yes. |
Analytics and marketing tools only run when the corresponding keys are configured, and are never loaded without your consent.
2. Changing your preference
- Click the Cookie preferences button in the bottom-left corner of the page to change your decision at any time.
- You can delete or block cookies entirely in your browser settings. Blocking necessary items may break functions such as signing in.
- Withdrawing consent does not affect measurement already carried out before the withdrawal.
3. Retention
Your cookie preference stays in your browser until you delete it. The lifetime of Google Analytics cookies is set by Google and is typically up to 2 years. Session items are removed when you sign out.
4. Third parties
Analytics cookies are set by Google; marketing cookies are set by Google and Meta Platforms, and are subject to those companies' own policies. Data collected through these tools is transferred abroad. See the Privacy Policy and KVKK Disclosure for details.
5. About the panel (app.heppchat.com)
The product panel runs on a separate domain and uses only the items strictly necessary to maintain your session; no marketing measurement takes place there.
Company details
- Data controller
- İbrahim Avcı (HeppChat)
- Legal name
- İbrahim Avcı — Şahıs şirketi
- Address
- Musalla Bağları Mah. Bayırbaşı Sk. No: 27 İç Kapı No: 101, Selçuklu / Konya
- Tax office
- Selçuk Vergi Dairesi (Konya)
- Tax / national ID
- 47572187708
- Phone
- 0537 699 16 10
- destek@heppchat.com
For any question or request regarding this text: destek@heppchat.com
The same text is also published on our product domain: https://app.heppchat.com. Both copies are identical.