About
Wiring messaging into how a shop actually works
HeppChat brings WhatsApp customer messages into one panel where AI and a human team work side by side. It is built with clothing and food retailers in Türkiye.
Why it exists
In a small shop WhatsApp is both the sales channel and the support desk — but it lives on one phone, in one person's hands. Messages get lost, the same question is answered ten times a day, and an evening message waits until morning.
HeppChat splits that load in two: the bot answers the repetitive questions, and the moment a human is genuinely needed the conversation is handed to an agent — with the customer never having to start over.
We build by looking at real conversations in real shops. We don't describe a feature we don't have as if it shipped, and we say plainly what is still on the roadmap.
How we work
Through the official route
Instead of phone-tethered, unofficial workarounds we use Meta's official WhatsApp Business Platform. Meta has verified us as a Tech Provider.
Your data is yours
Every store's data is separated server-side by a tenant boundary. We do not use data received from Meta for advertising and we do not sell it.
A teammate, not just a bot
Automation exists to stop wasting people's time, not to replace them. The handover moment sits at the centre of the product.
No overselling
We don't present a roadmap item as shipped. We state clearly which channel is live and which is still under review.
What the product covers
Meta Tech Provider
HeppChat works across four areas. Each one is a surface you can open in the panel and use today.
Conversations that sell
The customer writes; the product is found, the question answered, and your team steps in when needed.
- Open even when you're closed
- Finds the product and shows it
- Understands voice notes too
- Hands over to a human when stuck
- Suggests replies to your agent
- Handles three questions in one message
- Speaks in your voice
- Knows your line of business
A catalogue that understands
The layer that turns your products into something the bot can reason about.
- Maps your customer's words to your products
- Cleans up your catalogue
A studio that creates
Product visuals and brand assets are produced inside the panel.
- Mockup Studio
- Logo generation
A panel that measures
Orders, reports, team and audit — the work behind the conversation.
- In-panel assistant
- Order records
- Ad attribution
- Reports
- Team and permissions
- Mobile app
- Appointments
- Bulk messaging and campaigns
- Shipping integration
- Payment links
Channels
Everywhere your customer reaches you, in the same inbox.
- Official WhatsApp Business Platform
- No per-message fee
- Instagram DM
- Facebook Messenger
- Your number stays yours
Want it set up in your shop?
We'll connect your number and prepare your catalogue with you.