Data Deletion Request

This page explains how to have data held by HeppChat deleted. It also serves as our “user data deletion instructions” URL required by Meta Platforms.

1. You can delete your account yourself, in the app

You do not need to write to us to delete your account: it is a self-service action inside the mobile app and in the web panel.

• Deleting your account: in the mobile app go to Profilim → Hesabımı sil (Profile → Delete my account), or use the My Account page in the panel. After typing the confirmation word and re-entering your password, your account, your sign-in methods (password, Google, Apple) and your open sessions are permanently deleted. Conversation and order records stay with the store you worked for, but are no longer linked to you.
• If you are a store owner, your account carries the business, so you first use Profilim → Mağazayı sil (Profile → Delete store). Typing your store code ends your team's access immediately, disconnects the WhatsApp, Instagram and Messenger connections and cancels any subscription — no further payment is taken. The store's conversations, orders, customers and products are permanently erased after 30 days.
• Ticking “Hesabımı da sil” (delete my account too) on that screen deletes your own account in the same step.

If you change your mind within those 30 days, write to destek@heppchat.com and we will reopen the store. After the 30 days there is no way back.

2. Requesting deletion by email (panel user)

1. 1Write to destek@heppchat.com from the email address registered to your account, with the subject “Data deletion request”.
2. 2State your store code and the scope you want deleted (a single channel, conversation history only, or the whole account).
3. 3We confirm receipt within 3 business days and complete the deletion within 30 days at the latest. Complete removal from backups does not exceed 90 days.

3. Removing a channel connection

In the panel you can remove a WhatsApp, Instagram or Messenger connection under Settings → Integrations. Once removed, that channel's conversations become inaccessible in the panel and are permanently deleted after 30 days. If you reconnect within that window the data returns.

4. Removing the Facebook / Instagram app connection

From your Facebook account, go to Settings & Privacy → Settings → Apps and Websites and remove the “HeppChat” app. This revokes the app's access on Meta's side. If you also want the data remaining in our systems deleted, follow step 2 above.

5. If you are an end customer who messaged a business

Your messages are held in the records of the business you were messaging, and that business is the data controller. Please send your deletion request to that business first. If you cannot reach them, write to destek@heppchat.com; we will forward your request to the business and carry out the deletion on their instruction.

6. Records that cannot be deleted

Data that must be retained by law, such as invoices and accounting records, cannot be deleted during its statutory retention period. Such records are not used for any other purpose.