KVKK Disclosure Notice

Disclosure made under article 10 of Turkish Personal Data Protection Law no. 6698 (KVKK).

Last updated: 1 August 2026

This notice is provided under article 10 of Turkish Personal Data Protection Law no. 6698 (“KVKK”).

KVKK is Turkish legislation and the Turkish version is the authoritative text. This translation is for convenience only.

1. Data controller

The identity and contact details of the data controller are given in the company details section at the end of this page.

2. Personal data processed and purposes

  • Identity and contact data (name, email, phone) — account creation, authentication, providing support.
  • Transaction security data (IP, session and access records) — ensuring security, detecting abuse.
  • Customer transaction data (message content, order and shipping records) — providing the service, conducting communication on behalf of the store.

4. Transfers

Data may be transferred, within the limits set by legislation, to suppliers providing hosting, message delivery and AI processing services, and to competent public authorities. As some suppliers are located abroad, transfer outside Türkiye takes place.

5. Method of collection

Data is collected from information you enter directly in the panel, automatically through the messaging channels you connect, and through system records.

6. Your rights

Under KVKK art. 11 you have the right to learn whether your personal data is processed, to request information, to learn the purpose of processing, to request correction or deletion, to request restriction of processing, to know the third parties to whom it has been transferred, to object to a result against you produced by automated analysis, and to claim compensation for damages.

You may submit requests to the email address in the company details below; requests are concluded within 30 days at the latest. For deletion requests, follow the steps on the Data Deletion Request page.

Company details

Data controller
İbrahim Avcı (HeppChat)
Legal name
İbrahim Avcı — Şahıs şirketi
Address
Musalla Bağları Mah. Bayırbaşı Sk. No: 27 İç Kapı No: 101, Selçuklu / Konya
Tax office
Selçuk Vergi Dairesi (Konya)
Tax / national ID
47572187708
Phone
0537 699 16 10
Email
destek@heppchat.com

For any question or request regarding this text: destek@heppchat.com

The same text is also published on our product domain: https://app.heppchat.com. Both copies are identical.