E-commerce and retail
They ask you before they reach the cart
Size, colour, stock, delivery time — customers ask before they buy. An unanswered question is an unplaced order. HeppChat answers those questions from your catalogue, and hands over to your team when it can't.
Sound familiar?
Evening messages wait until morning
A question that arrives after closing gets answered the next day — by then the customer has bought elsewhere.
You answer the same question ten times a day
“Do you have my size”, “how fast is delivery”, “how do returns work” — most of your time goes to repeats.
Everything is stuck on one phone
Two people can't work the same conversation, nobody knows who answered what, and when the phone goes off so do the sales.
How it works
All three steps below work in the panel today.
01
Finds the product in your catalogue and shows it
“Do you have it in black, size M?” The bot checks your catalogue, finds the product and sends its photo and price. It never describes a product you don't stock as if you did.
- Product search and detail
- Sends photos
- Understands voice notes too
02
Connects their words to your products
The customer types “jumper”; your catalogue says “knitwear”. A synonym dictionary specific to your store connects the two. Suggestions appear in the panel and you approve them before they go live.
- Store-specific synonyms
- Category structure
- AI drafts, a human approves
03
Shows which ad actually brought money in
A customer arriving from an ad is recognised, and when they buy, the revenue is credited to that ad — including someone who clicked two months ago and bought today.
- Ad → sale attribution
- Order records and Excel
- Day-and-hour heatmap
Which shops
You pick your sector and the bot is framed around it. Supported in retail today:
- Fashion
- Footwear
- Accessories and jewellery
- Cosmetics
- Home textiles
- Sports and outdoor
- Kids
- Electronics
- Workwear
- Food
Marketplace
Extend HeppChat to fit your business
Mockup Studio
Place the design on the product, pick the background, save the result. Store a setup you like as a preset and reuse it for every new product.
In-panel assistant
“Why did sales drop this week?”, “write a description for this product” — the assistant answers from your store's own data. It can also run in a general mode with no store context at all.
Bulk messaging and campaigns
Send campaigns to a target audience with approved templates and track opens and conversions in the report. Customers without consent are never messaged.
The five questions buyers ask
- Does the number stay mine?
- Yes. The WhatsApp Business account connects to your own Meta account; we work on top of it as a Meta-verified Tech Provider. If you leave, the number stays with you — that's the difference from QR-scanning workarounds.
- Do I have to enter my products one by one?
- No, we handle setup. We prepare your catalogue with you, build the category and synonym dictionary, and test together that the bot understands your store correctly.
- What if the bot quotes the wrong price or stock?
- The bot reads price and stock from your catalogue; it doesn't invent them. You define forbidden areas, every generated reply passes a quality check before sending, and you can switch automation off at any time. Where it isn't sure it hands over instead of guessing.
- Can the whole team use it?
- Yes. Every staff member signs in with their own account and permissions are role-based. Who took a conversation and who closed it is all logged. The number of agents depends on your plan; there is no separate per-agent fee.
- What happens to my data if I leave?
- You can export your sales records to Excel at any time. If you disconnect a channel, that channel's data stays recoverable for 30 days and is then permanently deleted.
Let's prepare your catalogue together
We connect your number, tune the bot's tone to your store and watch the first conversations with you.